Unshakable Leadership Hub

Privacy Policy

Unshakable Leadership Hub – Privacy Policy

Last Updated: October 27, 2025

This Privacy Policy explains how Unshakable Leadership Hub Inc. (“ULCHub,” “we,” “our,” “us”) collects, uses, stores, and protects personal information belonging to Members, users of our website, participants in our programs, and individuals who interact with our services (“you,” “your”).

By accessing our website, joining ULCHub, submitting information, or participating in any ULCHub activities, you consent to the practices described in this Privacy Policy. ULCHub complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who We Are

Unshakable Leadership Hub Inc. is a leadership, networking, coaching, and training organization based in Ontario, Canada. We operate local Hubs, online platforms, events, training programs, referral systems, and membership communities.

We may also share information with ULCHub’s Associated Companies solely to assist us with:

  • Customer service
  • Program delivery
  • CRM and data management
  • Marketing, analytics, or training
  • Technology and operations

All Associated Companies and service providers must adhere to this Privacy Policy and maintain privacy protections equal to or greater than those required under PIPEDA.

2. Information We Collect

ULCHub collects only the information reasonably necessary to operate our organization and deliver services. Information may include:

2.1 Identification & Contact Information

  • Full name
  • Business name and professional title
  • Email address
  • Phone number
  • Mailing address
  • Social media handles
  • Business website

2.2 Membership & Hub Information

  • Primary industry category
  • Hub placement
  • Attendance and participation records
  • Referrals given/received
  • One-to-one meeting activity
  • Member presentations and spotlight information

2.3 Payment Information

Processed securely through third-party payment processors (e.g., Stripe). ULCHub does not store full credit card numbers.

We may hold:

  • Billing address
  • Last 4 digits of the card
  • Expiry date
  • Transaction IDs
  • Payment status

2.4 Online & Technical Data

  • Login credentials for ULCHub platforms
  • IP address
  • Device information
  • Browser type
  • Cookies and analytics data
  • Activity logs within ULCHub-managed groups

2.5 Media & Marketing Materials

  • Photos
  • Videos
  • Testimonials
  • Audio recordings
  • Event footage

2.6 Communications & Correspondence

  • Emails and messages
  • Feedback
  • Information voluntarily shared during meetings
  • Interactions with ULCHub leaders, coaches, or facilitators

3. How We Collect Information

Information is collected through:

  • Membership applications and online forms
  • Hub and meeting participation
  • Event registrations
  • One-to-one meetings and referral activity
  • ULCHub digital platforms (e.g., website, CRM, social channels)
  • Cookies, analytics, and technical tools
  • Voluntary submissions (e.g., testimonials, spotlight presentations)

ULCHub does not collect information through unlawful or misleading means.

4. Purposes for Collecting Information

ULCHub collects and uses personal information for the following legitimate purposes:

4.1 Membership Administration

  • Verifying eligibility
  • Managing applications
  • Determining Hub placements
  • Maintaining accurate Member records
  • Managing renewals and notifications

4.2 Communication

  • Meeting reminders and Hub updates
  • Leadership content and training
  • Administrative notices
  • Announcements about events or opportunities

4.3 Networking & Referral System

  • Sharing business categories
  • Facilitating Member-to-Member introductions
  • Supporting professional relationship-building

4.4 Event & Program Management

  • Registration
  • Venue coordination
  • Attendance tracking
  • Follow-up communications

4.5 Payment Processing

  • Processing membership dues
  • Managing failed payments or billing issues

4.6 Improving ULCHub Services

  • Quality assurance
  • Program development
  • Hub optimization
  • User experience improvements

4.7 Marketing & Media

  • Showcasing Member success stories
  • Promoting ULCHub events, programs, or community

Members may opt out of promotional use of images or testimonials at any time, in writing.

4.8 Legal & Compliance

  • Meeting regulatory requirements
  • Preventing fraud or misconduct
  • Enforcing ULCHub Membership Agreement provisions

ULCHub never sells your personal information.

5. Consent

By joining ULCHub or providing your information, you consent to the collection, use, storage, and disclosure of your information as outlined in this Policy.

You may withdraw consent at any time by contacting: pam@ulchub.com (limitations may apply where records must be kept for legal or operational requirements).

6. Disclosure of Information

6.1 Within ULCHub

To:

  • Hub facilitators
  • ULCHub leadership
  • Coaches and operational teams
  • Fellow Members within your Hub (for networking purposes)

6.2 To Third-Party Service Providers

Strictly for ULCHub operations, including:

  • Payment processors
  • CRM and email systems
  • Websites and hosting providers
  • Communication platforms (e.g., Zoom, WhatsApp, Meta Groups)
  • Event venues and training partners

All service providers must protect your data according to PIPEDA.

6.3 Legal Compliance

We may release data if required:

  • By law or court order
  • To protect ULCHub’s legal rights
  • To address fraud or misconduct

ULCHub does not disclose information for unrelated purposes without consent.

7. Storage, Security & Safeguards

ULCHub uses industry-standard administrative, technical, and physical safeguards to protect your information from:

  • Loss
  • Theft
  • Unauthorized access
  • Disclosure
  • Alteration
  • Misuse

Safeguards include:

  • Encrypted payment processing
  • Password-protected databases
  • Access-limited systems
  • Secure servers
  • Staff confidentiality requirements

No online system can guarantee perfect security, but ULCHub employs reasonable and appropriate measures.

8. Retention & Destruction

We retain information only as long as needed to:

  • Provide ULCHub services
  • Fulfill membership obligations
  • Meet legal and financial requirements

After that, information is securely deleted, anonymized, or destroyed.

9. Accuracy of Information

We make reasonable efforts to ensure Member information is current. Members must notify ULCHub of any changes to:

  • Contact details
  • Payment information
  • Business category
  • Hub assignment preferences

10. Access to Your Information

Under PIPEDA, you may request:

  • A copy of your personal information
  • Correction of inaccurate data
  • Information on how your data has been used
  • Disclosure history

Requests may be submitted to: pam@ulchub.com

11. Cross-Border Data Transfers

Some service providers (e.g., Stripe, Meta, Zoom) may process data outside Canada, including the U.S. ULCHub ensures all providers maintain protections consistent with Canadian privacy standards.

12. Cookies & Digital Tracking

We use cookies, pixels, and analytics tools to improve website performance and user experience. You can disable cookies in your browser, though some site features may be limited.

13. Children’s Privacy

ULCHub programs are not intended for individuals under 18 years old. We do not knowingly collect data from minors.

14. Third-Party Links

Our website may contain external links. ULCHub is not responsible for the privacy practices of third-party sites.

15. Changes to This Privacy Policy

ULCHub may update this policy periodically. Material updates will be communicated through our website or Member communication channels.

Continued use of ULCHub services constitutes acceptance of any changes.

16. Contact Information

For questions, requests, or privacy concerns, contact:

Unshakable Leadership Hub Inc.
Privacy Officer
📧 pam@ulchub.com
📍 Mississauga, Ontario, Canada